Hostile Environment Liability Protection
HELP makes available access to a number of service providers offering risk mitigation services in conjunction with the Lloyd’s Combined Liability HELP Insurance Policy. The following is a current list of the approved service providers.
Details of each service providers are listed below.
These descriptions are for informational purposes only and are not part of the policy until appointment by Lloyd's underwriters at the time that the Risk Mitigation service for the specific policy holder is confirmed. The actual services offered by HELP service providers are governed by the terms and conditions of the applicable service being offered by the HELP service provider, and the service provider is exclusively responsible for the services rendered by it. Each insured should make its own determination in light of its specific situation as to the suitability of the service provider.
Holman Fenwick Willan LLP – Lawyers/Contractual Liability Review/Crisis Guidance
Holman Fenwick Willan LLP (HFW) is an international law firm specializing in the provision of contentious and non-contentious legal advice and crisis response within the fields of security, logistics, marine, energy, construction, mining, infrastructure, insurance, resources, aviation, commodities and international trade.
HFW has specific expertise in resolving complex problems in hostile environments and also advises companies on ways to mitigate their commercial liabilities when operating in such environments.
HFW is recognized as the leading global law firm managing and resolving incidents in hostile environments. The hostile environment team is led by London partner Richard Neylon. Richard handles major incidents for liability, property, war, kidnap & ransom and special risks underwriters and their assureds. He has been involved in many recent high profile incidents – often involving potentially large exposures and reputational risk. This includes playing a central role in co-coordinating the release of over 1,750 hostages and detained personnel over the last ten years.
HFW has over 450 lawyers, across a network of 18 international offices in London, Houston, São Paulo, Brussels, Geneva, Paris, Piraeus, Beirut, Riyadh, Kuwait, Abu Dhabi, Dubai, Singapore, Hong Kong, Shanghai, Sydney, Melbourne and Perth.
HFW operates a dedicated 24 hour emergency response and crisis management service.
Wiley Rein, LLP, Rick O’Keeffe – Legal Threat Advice
With over 275 attorneys operating out of Washington, DC and Northern Virginia offices, Wiley Rein provides clients a unique integration of legal, regulatory, litigation and public policy expertise with an in-depth understanding of the business and technical foundations of the industries they serve. The Firm’s interdisciplinary approach leverages the full breadth of its talent and knowledge and provides counsel derived from aggressive advocacy and extensive subject matter knowledge.
Wiley Rein’s Government Contracts Practice, led by Rand L. Allen and William A. Roberts III, is comprised of nearly 40 experienced attorneys and consultants who provide the full range of government contracts legal counseling and litigation services to clients of all sizes.
Richard B. “Rick” O’Keeffe, Jr., with over 30 years of professional legal practice, has more than 18 years' of experience handling all aspects of federal procurement matters and related investigations. Rick is an expert in all stages of federal contract law and litigation, including terminations, procurement disputes, protests, procurement integrity, investigations and suspensions and debarments. A former U.S. Army Judge Advocate (Colonel, Retired), he has an extensive network of Defense Department and other Federal-agency contacts, a firm mastery of U.S. military terminology, Title 10 statutes, and regulations, and a real-world-based grasp of military operations and contractor support to those operations. Rick is adept at assisting clients in responding to contractual and compliance-related threats around the world, from the Aleutian Islands in the North Pacific to Germany to Afghanistan. As necessary, Rick draws on the extensive resources of the Wiley Rein Government Contracts, International Trade, Intellectual Property and White Collar Criminal practice groups, among other firm assets, to assemble efficient, cost-effective teams to address client needs. Rick is reachable 24/7/365.
Wiley Rein’s size and body of work permit the Firm to provide scalable, flexible solutions that address all levels of Government-procurement and U.S. Government-related threats worldwide.
Rick O’Keeffe – www.wileyrein.com
Bradley & Gmelich – Lawyers
Bradley & Gmelich is a 25 attorney law firm located in Los Angeles County, California, that provides unique advice to the security industry throughout the United States. It was founded on the principle that a focused and dynamic group of attorneys, utilizing teamwork, preparation, and vision, can achieve optimum service and representation of their clients.
The firm has hand-picked a select and dedicated group of attorneys whose goal is to serve every conceivable need of its clients within the firm’s expertise, from risk management and contract review to litigation and appellate work. These needs are met through constant communication and the open exchange of ideas and strategy between the firm’s attorneys.
Barry A. Bradley is the firm's Managing Partner and founder of the firm. He is a former Deputy District Attorney for Los Angeles County, where he prosecuted over 100 homicide cases while a member of the Hardcore Gang Prosecution Unit. He turned his expertise to the civil sector representing security companies of all sizes, including prevention, transactional work and litigation. He has lectured throughout the nation to various security associations, private security companies, security departments and corporations (including Exxon, Hewlett-Packard, Kaiser Permanente, Bristol-Meyers Squibb, and Kraft General Foods, Inc., Dignity Health) on topics pertaining to preventative documentation, risk management and increased training. He has been a featured speaker at several annual and regional seminars for ASIS International, IAHSS and the California Association of Licensed Security Agencies, Guards & Associates (CALSAGA), a non-profit organization dedicated to increasing standards and training in the security industry.
Mr. Bradley has an AV® Preeminent Rating™ from Martindale-Hubbell®, the highest possible Peer Review Rating. This distinction is given to those that have been recognized by their peers to be the best in both legal ability and ethical practice. He has also been named a Southern California Super Lawyer in litigation and business litigation, an honor bestowed upon only 5% of the lawyers in California. Mr. Bradley has been received this distinction for the past 10 years in a row.
B&G assists clients in the drafting and revisions of commercial security contracts, and advises on issues ranging from risk management to litigation in most facets of the business enterprises.
Barry A. Bradley- www.bglawyers.com
Hornsby de Gray – Policy, Human Resources, Operational Risk Assessment and Compliance
Hornsby de Gray (HdeG) is a consultancy service run by experts who identify and mitigate risk for those who work in hostile environments. Their personnel have decades of military, legal and compliance experience having run their own businesses, worked for regulators and for multi-national companies.
Its mission is to enable clients to confidently identify risk posed to their business, and assist them in implementing effective measures to mitigate those risks. Clients count loss avoidance and reduction among the greatest benefits of working with HdeG, thereby making their business more attractive and potentially reducing their insurance premium.
Bruce Gray – Hornsby de Gray
International Location Safety
ILS (International Location Safety Ltd) is a leading provider of security and travel risk management advice, support and training. We work globally with NGOs, academic institutions, corporations and campaigners to develop resilient organisations that are meeting their duty of care obligations, even in the most challenging environments.
Widely considered to be the leading provider of risk management services to the not for profit sector, we also work extensively with the education and business sectors, providing a wide range of risk management support solutions and training.
George Shaw, Managing Director
Office: +44 (0) 1273 833 070
Mobile: +44 (0) 7944 619109
Veritas Assurance Partners (VAP): Business Threat Management and Response
Veritas provides clients with accurate intelligence, risk management, crisis response and regional business advice based on discreet, independent and sophisticated investigation and analysis services that solve problems for clients in an ethical, effective and efficient manner. Practice leaders include former US government executive level officials such as the Inspector General for the Dept. of State, the DEA Officer in Charge for Latin America, Dept. of Justice Senior Prosecutors and FBI Agents, US military general officers, Special Forces operatives, CIA agents and others. Also included within the VAP team are counterpart former foreign government officials with proven track records of trustworthy, ethical and effective performance. VAP’s unsurpassed on the ground intelligence collection and refined analysis capability offers clients an integrated, holistic view of threats and response options.
- US and Foreign Government Interface and problem resolution
- Anti- Fraud & Embezzlement, Internal Controls, Forensic Accounting
- Risk Management & Crisis Response
- Anti-Money Laundering, FCPA compliance
- Litigation Investigations
- Asset Searches & Recovery
- Due Diligence, Market & Competitor Intelligence
- IP & Economic Espionage Investigations
- Mergers, Acquisitions & Hostile Takeover Intelligence
- Brand Integrity Investigations and Monitoring
- Cyber Security, E-discovery & IT Forensics and Analysis
- Related Expert Testimony
- Physical Security and Personal Security
- Training and capacity building in all of the above subjects.
Manuel Supervielle – www.veritasap.com
Ardea International is a specialist sustainability, business and human rights consultancy with expertise in modern slavery risk. We harness our legal expertise to support clients operating in challenging and complex environments to become legally compliant,and implement best practice procedures and ethical standards.
Colleen Theron, Sustainability lawyer and consultant
M +44 (0)7714 979936
T +44 (0)1273 491423
ChaseWaterford – Risk Consulting Assessment Partner
International organisations have a fundamental responsibility and duty of care to provide a secure environment in which its people can live and operate but seldom have they faced such an array of risks in varying degrees of potency and complexity. This risk spectrum is complex and varying; ranging from fraud, theft, coercion and organised crime to the extreme of politically motivated activism and terrorism. Meeting the challenges of managing the broad range of risks whilst trying to provide a secure environment in which to operate is complex. Providing the right level of security which affords appropriate controls and protection but which does not exacerbate the very tense conditions in which employees often work is therefore crucial.
With over two decades of experience, ChaseWaterford (www.chasewaterford.com) have helped hundreds of companies in over 70 countries to maintain the integrity of their bottom line by identifying and eliminating opportunities for accidental or deliberate fraud and security failure. Often operating in difficult environments where the rule of law is not always a given, ChaseWaterford's subject matter experts including Certified Fraud Examiners, Security Engineers and Risk Consultants, work closely with government agencies and clients' senior management to develop and implement effective risk management strategies that address the risks to clients' people, product and clients' profits as well as the issue of compliance to FCPA and the UKBA. As a result of ChaseWaterford's success and reliability, they have built a reputation as a provider of specialised risk services to a growing list of major multinational clients. Today, these are companies that rely on ChaseWaterford to help safeguard their employees and assets in an increasing number of developing countries around the globe.
Max Kennett – www.chasewaterford.com
Digitalis Reputation – Online Reputation Management
Digitalis Reputation (DR) is an online reputation business boasting unique, proprietary technology that allows it to monitor and mitigate global digital risk.
DR's typical brief is to assist companies who are catapulted into a security or reputational crisis. They have the ability to displace a damaging entry on the first page of Google (which their technology facilitates well and rapidly) or to re-balance the impact of biased, negative content around key search phrases. Digitalis operate in all countries with the exception of a handful.
However the broader service can be split into three components: Vulnerability, Threat Assessment and Crisis Preparedness, Crisis Monitoring, Search Engine Results Page Management.
1. Vulnerability, Threat Assessment & Crisis Preparedness
DR’s online threat audit collates and analyses all the information currently online about a client. DR's proprietary software trawls search engines and the deep web identifying information which could be used by hostile actors to cause reputational harm or cyber or physical security damage. By understanding the extent of its ‘digital shadow’, the client can then mitigate and prepare a response in advance or as a specific crisis hits.
The software also identifies vulnerabilities in search engine rankings by search term and territory. This allows a client to see how they are viewed in Google in each country in which they are operating.
2. Crisis Monitoring
DR monitor (24/7) 130m blogs, forums and news websites for mentions so they can immediately identify when content has been published about a client name, brand or a specific matter.
Automated daily or real time email alerts inform the client and their advisors of any significant risk to reputation or security the minute it hits the internet.
Unlike other monitoring services, DR is attuned to specifically identify threat and risk, filtering out unnecessary mentions which maybe irrelevant.
DR also analyse its likely trajectory and global spread, most commonly assessing the extent of negativity and the risk of a damaging article achieving a mass audience as a result of climbing to the top of the Search Engine Results Pages.
3. Search Engine Results Page Management
DR promote positive commentary and articles in the search engines so as to ensure that the top listings are dominated with favourable content. Promoting such content on an ongoing basis reduces the risk of new negative content "sticking" as and when it arises.
Digitalis often provide this to clients once a crisis has occurred and they have endured significant reputational damage online. However more commonly DR assists clients in advance of a crisis which allows them to strengthen their results pages before an event occurs.
Having established a strong barrier of positive content, enhanced the technical strength of owned and controlled web properties, and monitored and mitigated against ongoing risk, it is likely that there will become a phase where any dissenting noise meets such a barrier, that ongoing protection through maintenance is sufficient, supported by reactive, tactical response, where required. Each project is bespoke and priced up accordingly.
Dave King – www.digitalisreputation.co.uk/about.php
SECURITY RISK MANAGEMENT
Assaye Risk is a London-based risk management consultancy offering advisory services to investors and companies wishing to operate in Emerging Markets and high risk environments. Assaye Risk employs a wider notion of security beyond the industry norm of protective security services with an emphasis on an integrated and considered approach that harnesses other critical areas of sustainability such as community relations. Their experience spans the full spectrum of risk management advisory services in high risk environments from strategic/corporate advice down to practical, logistical support and training. Due diligence of local partners, operational viability assessments and compliance audits in line with initiatives such as the Voluntary Principles on Security and Human Rights are particular areas of expertise.
James Hopkinson – www.assayerisk.com
Hawk Sight Security Risk Management Ltd
Corporate Security is an accepted, but misunderstood facet of international business. A lack of standardised security risk assessment methodology, together with overused militaristic language, lead to a lack of continuity in security risk reporting, and confusion when trying to justify security spending.
Hawk Sight Ltd. is an on-line Security Risk Management business that uses a unique software solution (known as Hawk Sight) to ensure that Security Risk Assessments (SRA) are compliant with international Enterprise Risk Management Standards. Each form can be individually updated at any time, reinforcing the iterative nature of risk analysis. The system encourages regular updates of all parameters including Control Level Effectiveness, Target Attractiveness and Threat Data, recalculating the associated risks automatically, which are then recorded in a dynamic Security Risk Register.
SRA take significantly less time, offering an 80% saving when compared to traditional security consultancy, as well as presenting security risk in a language that corporate decision makers can understand.
1. Security Threat Monitoring
Hawk Sight draws on open source electronic data harvested using an intelligence data mining solution. Results are analysed by a team of regionally based analysts who continually update Hawk Sight's global security threat database allowing us to respond rapidly to client's request for an initial Security Risk Assessment and updates.
2. Security Risk Assessment Methodology
Hawk Sight follows a five stage RIsk Assessment Methodology that effectively combines the guidelines laid down in the AS/NZ ISO 31000 Enterprise Risk Management Standard and associated Australian Standards Security Risk Management Handbook 167.
Paul Mercer – www.hawksightsrm.com
EOS Risk Group
EOS Risk Group is a UK-based, global provider of corporate security risk, intelligence and crisis management services. The business is based on the core foundations of:
Advise (intelligence, planning, training and consultancy services)
Protect (protective security)
Assist (crisis response, such as evacuation or kidnapping).and
Recover (recovery of human assets, reputation, data or physical assets)
Whilst providing a comprehensive portfolio of services to the corporate sector, EOS maintains a strong offering for the NGO and charity sectors who are often the first entrants into locations and regions subject to elevated security risks. The business receives guidance and oversight from one of the World’s foremost professionals involved in trans-national support of NGOs, ensuring that our services are designed and delivered in the full understanding of the sensitivities associated with this line of work.
The business is a Lloyd’s of London approved response provider, written into hundreds of insurance policies for crisis response. In addition, the business operates a 24/7/365 Security Operations Centre (SOC) in the UK that tracks and oversees thousands of movements yearly. The UK SOC is complemented by wide-ranging global operations and offices that are supported by the EOS Global Providers Network.
As an intelligence led service provider the Group is supported by the in-sourced Intelligence and Advisory Department which, has significant experience in providing comprehensive security risk reports, assessments and security plans for projects in complex or hostile environments.
Once a project is underway, the Intelligence and Advisory Department, can deliver a range of bespoke intelligence monitoring services, allowing clients to make informed and timely decisions. Using proprietary software, EOS monitors social media and deep web activity within agreed parameters, identifying general atmospherics, potential threats, local concerns or opportunities.
EOS RISK WEB URL: www.eosrisk.com
EOS RISK Contact: Steven Harwood, Sac Dip, AMBCI, Head of Special Risks
For over 25 years AKE have supported organisations working and investing in challenging, remote and hostile environments worldwide. No situation is too difficult, and no problem insurmountable.
Their Surviving Hostile Regions courses were the first courses specifically designed for professionals working in hostile and challenging environments. Since starting in 1991, they have become the benchmark for many industries preparing their personnel for deployment overseas.
For over a decade AKE have worked closely with the insurance industry, to provide clients with unrivaled political risk and security consultancy designed to mitigate risks using an intelligence-led approach.
At their core is a team of experts dedicated to analysing, preparing for and responding to political and security risks, allowing their clients to operate sustainably in challenging environments and emerging markets. Their team's strong management experience, combined with adherence to their strict ethical standards, ensures seamless service regardless of industry or location.
Their approach is intelligence-led and built upon detailed and insightful analysis, coupled with an understanding of each client’s ethos and requirements.
AKE Head Office (London)
16 Swan Court
9 Tanner Street
Tel: +44 (0)20 3816 9970
G4S Risk Analysis
The G4S Risk Analysis team (part of G4S Risk Consulting Ltd.) provide meaningful, comprehensive and actionable intelligence, which enables clients to pre-empt, mitigate and respond quickly and confidently to situations, threats and opportunities.
With active operations in over 120 countries and in excess of 600,000 employees worldwide, G4S has a truly global reach with regional experts linked to real-time ground truth,. This enables them to offer clients valuable insight and intelligence essential for their business operations. They pride themselves on the wealth of expertise and experience among their analysts and ensuring their team continues to develop their commercial and operational knowledge, which helps them to understand the risks that are relevant to their clients’ businesses.
At the core of their risk analysis service is the Global Intelligence System (GIS), a web-based portal which enables subscribers to monitor global political and security risks, appraised across a number of threat levels and a quantitative risk rating model. Services include daily intelligence updates, weekly Risk Analysis, and Threat Rating Changes based on a specific methodology to assess risk.
Legatus combines traditional investigative methods with analytical and assessment tools, honed by the British intelligence community, to produce strategic due diligence and intelligence products. We help clients understand, anticipate and navigate risks in a range of jurisdictions and markets worldwide.
- Situational awareness: By tapping into our global network of human experts and data sources, we are able to disaggregate risks, assess your current exposure to factors that might threaten your reputation or ability to operate effectively, and support practical risk-mitigation strategies.
- Forecasting: We apply cutting-edge forecasting techniques to identify the drivers of risk that might present problems for you in the future, and enable strategic planning that manages longer-term risk.
- Monitoring: Our in-country capability to monitor and review situations in a range of jurisdictions across the globe ensures you are kept abreast of developments that might impact on your personal and business interests.
- Full-spectrum intelligence capability: We collect valuable information and turn it into useful intelligence through structured analysis, professional assessment and personalised delivery.
- All-source approach: Whilst we exploit well-placed human sources to gain insider-perspective, we also take full advantage of open sources and ‘small’ data to achieve the context needed to present a full and rich picture of risks and opportunities.
- Problem-crunching expertise: We aim to improve clients’ ability to think through problems by applying innovative intelligence analysis techniques that we select from our well-stocked analytical tool-kit.
- Strategic focus: The intelligence we produce is geared towards informing a ‘big picture’ appreciation of risk and supporting practical risk-management strategies.
- Best of British pedigree: Our expertise, networks and methods were developed through many years’ experience at the heart of British intelligence, security and research communities dealing with the biggest national security issues.
Visit Legatus' website at: www.legatus.global