In the event of a Crisis, HELP policy holders have access to dedicated 24-hour emergency response and crisis management as part of the services available from the insurer. This service is provided by the international law firm, Holman Fenwick Willan LLP (www.hfw.com), which has over 450 lawyers across 18 international offices: London, Houston, São Paulo, Brussels, Geneva, Paris, Piraeus, Beirut, Riyadh, Kuwait, Abu Dhabi, Dubai, Singapore, Hong Kong, Shanghai, Sydney, Melbourne and Perth.
HFW partners are recognized as leaders in their sectors, providing legal advice and crisis response within the fields of security, logistics, marine, energy, construction, mining, infrastructure, insurance, resources, aviation, commodities and international trade.
HFW is recognized as the leading global law firm managing and resolving incidents in hostile environments. The hostile environment team is led by London partner Richard Neylon. Richard handles major incidents for liability, property, war, kidnap & ransom and special risks underwriters and their assureds. He has been involved in many recent high profile incidents – often involving potentially large exposures and reputational risk. This includes playing a central role in co-coordinating the release of over 1,750 hostages and detained personnel over the last ten years.
In responding to incidents, the HFW team provides real time guidance and legal assistance, in person, remotely or through HFW's network of trusted global contacts. Typically, HFW's role involves project managing the response, providing practical guidance and solutions, limiting exposure to civil and criminal liabilities (both corporate and personal), gathering and preserving evidence, protection of legal privilege and interaction with insurers.
The team has addressed and advised various governments, law enforcement agencies, and governmental and non-governmental organizations on industry's response to incidents in hostile environments and have developed a network of contacts in government, the military, private military, financial institutions and intelligence agencies.