Welcome to the Members page for the exclusive use of HELP Policy Holders designed to help you and your business as you deal with the operational challenges of hostile environments.
The HELP insurance products have been designed to provide you comprehensive coverage to meet your liabilities in hostile environments and to address your duty of care responsibilities.
You now have access to the contractual support, risk resources, expert services, and crisis guidance to potentially help you mitigate the risks of operating in hostile environments.
Now you are a HELP assured you have joined a community with options to access a range of risk mitigation services, accredited certification support, best practices, crisis management services and an extensive thought leadership programme.
Insurance
HELP is an insurance and risk management programme which was established to provide comprehensive cover for complex operations in hostile environments. HELP is underwritten at Lloyd’s by syndicates who have considerable expertise and experience insuring all manner of risks in hostile environments across the globe.
Note that all coverages are the exclusive responsibility of the issuing Lloyd’s insurers and are subject to the terms, conditions, exclusions and limitations of the policy forms and endorsements, which shall in all cases control irrespective of the general descriptions of coverage provided above. Please consult your insurance broker or contact the HELP team.
Claims
We take great pride in our speed of response, from the first notification of loss through to satisfactory settlement. We work in your best interests. This means dealing with all claims promptly, fairly and without fuss.
Crisis Guidance
HELP maintains a dedicated 24/7 legal emergency response and crisis management service through international law firm HFW.
In the event of a crisis, emergency, or potential claim under your HELP policy, our partners in HFW’s Complex Environments team are available to assist Policyholders in coordinating the management of the situation.
HFW Complex Environments can be reached by email: ComplexEnvironments@hfw.com.
Alternatively, call HFW’s 24/7 Emergency Response number on +44(0) 20 7709 7702 and ask for a member of the “HFW Complex Environments team”.
Direct contact details for key London team members are as follows:
| CONTACT | LOCATION | OFFICE | CELL/MOBILE |
| Richard Neylon | London | +44 (0)20 7264 8100 | +44 (0)7786 266919 |
| Michael Ritter | London | +44 (0)20 7264 8449 | +44 (0)7879 604188 |
| Simon Maxwell | London | +44 (0)20 7264 8841 | +44 (0)7795 207209 |
| Conor McIntosh | London | +44 (0)20 7264 8171 | +44 (0)7790 815060 |
Office locations: Adu Dhabi, British Virgin Islands, Brussels, Dubai, Geneva, Hong Kong, Houston, Kuwait, London, Melbourne, Monaco, Paris, Perth, Piraeus, Rio de Janeiro, Riyadh, Sao Paulo, Shanghai, Shenzhen, Singapore, Sydney
NOTIFICATION OF LOSS
Notification of a Loss to HFW LLP does not constitute a Notice of Loss to the Insurers. All Notices of Loss to the Underwriters must be made immediately in accordance with Clause (XI) of this Policy.
HFW has no authority on behalf of the Insurers to agree to any matter relating to the Insurers’ liability, rights, and obligations under this Policy. Any Crisis Response provided to respond to an Insured Event does not constitute any acceptance of Liability for Loss by the Underwriters under Clause (XI) of this Policy. Any guidance provided by HFW LLP is provided on their standard terms and conditions, a copy of which is available from HFW LLP.
HELP Associates – Risk Mitigation
As a HELP assured you have joined a community with options to access a range of risk mitigation services, accredited certification support, best practices, crisis management services and an extensive thought leadership programme.
Risk mitigation is about understanding the threats and risks to your people and your assets and implementing strategies to mitigate those risks. HELP Associates are experts in their fields and offer a range of services including legal solutions, due diligence, compliance, crisis management, intelligence and risk analysis, accredited certification and training.
Now that you have purchased HELP insurance products there are options available to you whereby the insurers will contribute to the cost of risk mitigation services. Your broker will be able to advise you how to access these services.
Associate Member
Ardea International is a specialist sustainability, business and human rights consultancy with expertise in modern slavery. We harness our legal expertise to help organisations meet their legal compliance obligations and develop best practice standards. Supply chain risk management and due diligence, including private security services, is at the heart of our work.
Colleen Theron | Sustainability lawyer
colleen.theron@ardeainternational.com
Associate Member
Crossword Cybersecurity is a specialist cybersecurity firm that offers both consulting services and software. We aim to help make your organisation more resilient against cybersecurity attacks. We provide Cyber Maturity Assessments, Accreditation and Remediation (Cyber Essentials, NIST and ISO27001) Penetration Testing, Risk Management and Cyber Strategy and Third Party Assurance.
Dr. Jon O’Brien | Consulting Director
jon.o-brien@crosswordcybersecurity.com
Associate Member
HawkSight safety & security risk management software is a data-driven, cloud based digital solution that replaces cumbersome spreadsheets. HawkSight offers 80% time-saving time in all risk reporting. Our algorithm adheres to international risk guidelines and is benefiting security professionals in fortune 500 corporations, I/NGO’s and risk consultancies throughout the world.
Paul Mercer MPhil CSyP | Managing Director
paul@hawksightsrm.com
Associate Member
HFW is an international law firm with lawyers working in 21 offices across the Americas, Europe, the Middle East, Asia and Australia. HFW partners are leaders in their sectors, providing legal advice and crisis response within the fields of security, logistics, marine, energy, construction, mining, infrastructure, insurance, resources, aviation, commodities, and international trade. HFW’s Complex Environments Team specialists, who are available 24/7, are recognised as the leading global lawyers for managing and resolving incidents in hostile environments, including casualties, major loss, war, terrorism, political risks, kidnappings, hijackings, extortions, detention of people and property, and other challenging events.
Richard Neylon | Partner HFW
Richard.neylon@hfw.com
Associate Member
Pilgrims operational, training and consultancy services come from long experience in both conflict zones and highly regulated environments. Clients’ reputation and security are therefore underwritten by international law, human rights and safeguarding standards, and exceptional on-the-ground experience. We serve commercial and publicly-funded sectors. We support various charities, including wildlife protection.
Richard Lovell-Knight | Director Risk
rlk@pilgrims-rmg.com
Associate Member
Praetorian is a leading OSINT service provider with language and nuance pivotal in collection. Teams comprise regional experts and native-level linguists, enabling unique sources of information to be identified and exploited. Combined with the very best open-source collection techniques, Praetorian provides unique and detailed reporting tailored specifically to client needs.
Russell Foster | Co Founder
Russell.Foster@int-pcl.com
Associate Member
Risk Partnership™ has decades of experience in operational consultancy and risk management — drawing on a network of proven specialists to enhance organisational and personal performance. As the world endures unprecedented challenges, investing in strategic risk management and crisis resilience is critical to reframe uncertainty into opportunities to grow and to win.
Blair Cameron | Principal
blair@theriskpartnership.com
Accredited Certification
We are fully supportive of the work being undertaken by the International Code of Conduct Association (ICoCA) and recognise that ICoCA accredited certification demonstrates a commitment to the provision of responsible security that respects human rights and humanitarian law.
We recognise the importance of the three security standards of direct relevance to operations in hostile environments:
- PSC.1 – U.S. standard for companies providing security services on land.
- ISO 18788 – International standard for companies providing security services on land.
- ISO 28007 – International standard for companies providing maritime security services in the High-Risk Area.
As a HELP member you may be eligible for assistance with the process of gaining accredited certification. This may include accessing appropriate certification bodies and a contribution towards the cost of certification. Your broker will be able to provide you with further details.
Thought Leadership Programme
Working collaboratively within the HELP community members will be exposed to an extensive thought leadership programme designed to provide topical information on security threats and risks, mitigation measures, emerging markets, compliance, and certification. This programme will enhance your ability to navigate and manage the risk of working in hostile environments. Members will be invited to seminars and workshops designed to bring experts to the table and encourage discussions and a cross fertilisation of ideas. A quarterly newsletter will be distributed, and members will be invited to contribute articles.